tap taka Privacy Policy

Introduction and Applicability

tap taka takes the privacy of its users very seriously. This privacy policy explains how we handle your data when you use our services through our website, mobile app, or any other digital channel.

This policy applies equally to all registered users, visitors, and anyone who uses any service of tap taka. We promise that your data will never be sold to third parties or used for any purpose beyond what is described in this policy.

Please read this policy in full before using our platform. For any questions, you can contact our support team via live chat.

What Data We Collect

tap taka collects various types of data in order to provide its services. This data comes from two main sources — what you provide directly, and what is collected automatically through your use of the platform.

2.1 Data You Provide

• Full name and date of birth — at the time of account registration
• Email address and mobile number — for communication purposes
• Bank account or mobile banking details (bKash, Nagad, Rocket) — for processing transactions
• ID card or national identity card details — for identity verification
• Address and location details — where applicable

2.2 Automatically Collected Data

When you use our platform, certain data is collected automatically:

• IP address and device information
• Browser type and operating system
• Browsing activity on the site and session data
• Data collected through cookies and tracking technologies
• Transaction history and gaming activity

Purpose of Data Use

tap taka uses your data only for the purposes listed below. Data is never used for any unauthorised purpose.

3.1 Service Delivery and Operations

• Account creation, verification, and maintenance
• Processing deposit and withdrawal transactions
• Activating bonuses and promotional offers
• Running gaming services and related activities

3.2 Security and Verification

• Identity verification and fraud prevention
• Account protection and blocking unauthorised access
• Ensuring transaction security
• Detecting and preventing suspicious activity

3.3 Customer Support

We use your data to resolve your issues, provide technical assistance, and respond to your complaints or questions. Our support team is available seven days a week, twenty-four hours a day, in both Bengali and English.

3.4 Responsible Gaming

By monitoring users' gaming activity, we can identify early signs of harmful behaviour and offer assistance when needed. Ensuring user protection in line with the Responsible Gaming Guidelines is one of our primary responsibilities.

Data Sharing and Disclosure

tap taka does not sell or rent your personal data to any third party for commercial purposes. However, some data may need to be shared in the following limited circumstances:

4.1 Service Provider Partners

A limited amount of data may be shared with certain trusted third-party service providers for payment processing, identity verification, and technical services. These providers operate under strict confidentiality agreements.

4.2 Legal Obligations

We may be legally required to disclose data to the relevant authorities in response to a legal order, investigation, or regulatory requirement.

4.3 Fraud Prevention

Data necessary to prevent financial crime, fraud, or other illegal activity may be shared with the relevant authorities.

Data Security Measures

tap taka uses advanced security technology to keep your personal and financial data secure.

5.1 Encryption and SSL

Our platform uses SSL (Secure Socket Layer) encryption, which ensures that all data exchanged between your browser and our servers is transmitted securely. Sensitive data such as passwords and financial details is always stored in encrypted form.

5.2 Data Storage Security

• Data stored on secure server infrastructure
• Regular security audits and vulnerability assessments
• Access controls — only authorised staff can view sensitive data
• Data backup and disaster recovery planning

5.3 Account Security

To keep your account secure, we use multiple security layers including OTP verification and suspicious login detection. We recommend that you use a strong password and change it regularly.

Cookies and Tracking Technologies

tap taka uses cookies and similar tracking technologies to improve the user experience and maintain platform functionality.

6.1 Types of Cookies

• Essential cookies: Required for maintaining login sessions and running the core functions of the platform
• Functionality cookies: Help remember your preferences and settings
• Analytics cookies: Used to analyse platform usage and improve services
• Security cookies: Prevent fraudulent activity and automated attacks

6.2 Cookie Controls

You can manage cookies through your browser settings. However, disabling cookies may limit some platform functionality and cause login issues.

Data Retention Period

tap taka retains your data only for as long as necessary. The retention period depends on the type and purpose of the data.

7.1 Active Accounts

We retain all your data for as long as your account remains active. After account closure, some data may be retained for a specified period due to legal and regulatory requirements.

7.2 Transaction Records

Financial transaction records are kept for an extended period, as this is required to meet financial regulatory obligations.

7.3 Data Deletion Requests

Subject to legal and regulatory requirements, you may request that your personal data be deleted. Such requests will be reviewed through the appropriate process.

Your Rights

As a tap taka user, you have several important rights regarding your data.

8.1 Right to Access Data

You may request a copy of the personal data we hold about you at any time. We will fulfil this request within a reasonable timeframe.

8.2 Right to Correct Data

If the data we hold about you is incorrect or incomplete, you may request a correction. Many details can be updated directly in your account settings.

8.3 Right to Delete Data

In certain circumstances you may request the deletion of your personal data. However, some data may need to be retained due to legal obligations or legitimate interests.

8.4 Right to Restrict Processing

You have the right to restrict the processing of your data in certain circumstances, particularly when the accuracy of the data is disputed or there is no legal basis for processing.

8.5 Right to Withdraw Consent

You may withdraw consent for data processing based on your consent at any time. However, withdrawal does not affect the lawfulness of anything that occurred before the withdrawal.

Protection of Minors

tap taka is a platform operated strictly for adult users. No person under the age of 21 may use our services.

An age verification process must be completed at the time of registration. We do not intentionally collect any data from minors. If evidence is found that we hold data belonging to a minor, it will be deleted immediately and the associated account will be closed.

International Data Transfers

Some service provider partners may be located outside Bangladesh, which means certain data may be transferred internationally. In such cases, we ensure that the receiving party maintains adequate data protection standards.

For all data transfers, we always ensure contractual safeguards are in place and follow international best practices.

Changes to the Policy

tap taka reserves the right to update this privacy policy as needed. When any significant change is made:

• Registered users will be notified by email at least 30 days before the date of the change
• A clear notice will be displayed on the platform
• The "Last updated" date at the top of the policy will be changed

If you continue using the service after a change, you are considered to have agreed to the updated policy. If you object to the updated policy, you have the right to close your account.

For an overview of the terms governing use of our services and user responsibilities, visit the About Us page for full details.

Complaints and Contact

If you have any questions, concerns, or complaints about this privacy policy, please contact our support team. Our team is able to assist in Bengali and English 24/7.

After receiving a privacy complaint or a request to exercise your data rights, we will aim to respond within a reasonable timeframe. Answers to common questions are available in our FAQ section, which may help resolve your initial query.